FAQs

I Just Placed An Order, When Will It Ship?
Please allow 3 - 7 business days of processing and production time for your Jewelry orders before shipping out. All other merchandise orders please allow 7-14 days of processing and production time before shipping out. All orders will be notified via email with tracking information once they have been shipped, as long as you have provided an email for notifications.
 
How Long Is The Shipping Time?
Please refer to our SHIPPING POLICY 
 
I Have Entered An Incorrect Address, Can You Help Me?
If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@hekatesrealm.com. If the address is wrong, we can correct this within 24 hours of when the order was placed.

Can I Cancel My Order? 
Please refer to our REFUND POLICY